Shipping Policy
Machine Shipping
We offer free freight shipping on all machine orders in the contiguous US and free local pickup from our Clearwater, Florida headquarters. If you are interested in international shipping, please contact us. For international orders we handle all customs paperwork and legal requirements.
Each machine is carefully secured to the pallet and protected with exterior packing. When you receive your machine, if the exterior packing looks damaged please unpack the machine before signing for the shipment. If you see any damage to the machine, please notate it clearly on the BOL before signing and notify us immediately. If you do not notate damage on the BOL and accept the shipment, our shipping insurance will not reimburse us and we cannot offer refunds or discounts.
If your machine arrives with heavy damage, please reject the delivery and contact us immediately.
Mix & Parts Shipping
All drink and soft serve mixes ship in a case of 6. Free shipping is included in all mix orders. For parts and supplies, shipping is charged at cost.