Slush Plus offers a 30-day parts and labor warranty and 90 day compressor warranty on all refurbished equipment sold unless explicitly stated otherwise. We also offer extended 1 year limited warranties on select machines when listed. New equipment comes with the standard manufacturer warranty listed with the machine. If the machine’s original manufacturer warranty is still in effect, it will supersede our warranty. In the event a machine needs a warrantied repair, it must either be shipped back to our facility at the buyer’s expense or repaired at the buyer’s location by a qualified repair technician. How warranty repairs are performed is at the sole discretion of Slush Plus. Any repairs done by a third party must first be explicitly approved in writing by Slush Plus before service is performed or the repairs will not be covered under our warranty. Any warrantied parts must be supplied by Slush Plus and shipped to the customer. Any parts purchased from a third party must first be explicitly approved by Slush Plus in writing or they will not be covered. The warranty period starts on the day we ship the machine to you.

All of our machines go through a rigorous 25-point inspection and refurbishing process. All machines are tested and verified 100% operational at the time of shipping the machine to you.

Our warranty does not cover:

• User negligence or damage caused by use of the machine in an unsafe or incorrect manner.

• Work or repairs done by a third party that has not been approved by Slush Plus in writing.

• Wearable parts to include seals, gaskets, scraper blades, and all tune-up kit parts. These parts must be replaced regularly per manufacturer specifications as part of normal user maintenance of the machine, normally every 3 months.

• Shipping damages (covered by a separate insurance policy). If your machine arrives damaged, it must be noted clearly on the BOL before signing and we must be notified within 24 hours. If the machine arrives with apparent heavy damages, we recommend you do not accept the shipment and notify Slush Plus immediately.

How to Claim Your Warranty

You must contact us and engage a member of our staff in basic troubleshooting procedures before the warranty can be honored. In the event a machine needs a warrantied repair, we must be contacted first.